Privacy Policy

Last Updated: November 10, 2025

Welcome to Helloweb — a SaaS platform that transforms your CV into a personal website.
This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

We collect and store the following data to provide and improve our services:

CV data: The content you upload (text, files, or structured data) used to generate your personal website.
Account information: Email address, name, and authentication details (if applicable).
Usage data: Interactions with our platform, including templates you use, preferences, and site activity logs.
Payment data: When you purchase a paid plan, your payment information is securely processed by our payment provider. We do not store your full credit card details.

2. How We Use Your Data

We use your information to:

Generate and maintain your personal website.
Offer improved templates and AI-driven features.
Provide customer support and account management.
Enhance our service and fix issues.
Process payments for premium plans.

We retain your CV only so you can revisit, edit, or regenerate your website in the future.

3. AI and Third-Party Services

We use Anthropic for our AI features (e.g., chat and CV enhancement tools).
Your data may be temporarily processed by Anthropic’s systems solely for generating AI responses. We do not allow Anthropic or any other provider to use your data for training or any unrelated purpose.

No personal data is sold or shared with third parties, except:

When required by law or legal request.
To essential service providers (e.g., hosting, payment, or AI processing).

4. Data Storage and Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or loss.
Your data is stored securely and only retained for as long as necessary to provide our services.

5. Your Rights

You can:

Access your stored information.
Request deletion of your data or account.
Export your data.
Withdraw consent for processing (which may affect service availability).

For any requests, contact us at [email protected].

6. Data Retention

Your CV and related data are stored for as long as your account remains active.
When you delete your account, we remove your associated data within 30 days, except where retention is legally required.

7. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available at helloweb.io/privacy with the “Last Updated” date revised accordingly.

8. Contact Us

If you have any questions or concerns about this policy or our data practices, please reach out:

Helloweb Privacy Team
📧 [email protected]

By using Helloweb, you agree to this Privacy Policy.

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